We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Olivia Care reserves the right to refuse all returns, re-shipments and refunds.
In the unlikely event that a product arrived damage, the customer must contact customer service within 3 days of receipt. Customer must include photos of the issue along with the order confirmation received. Please note we can only accept item(s) that comply with our Return Policy as set forth hereinafter:
• Items must be received back to our Distribution Center within 30 days of the order delivery date
• Items must be in the condition it was delivered – Open/Used Items are not eligible for refunds or e-credits
• Items must be shipped in a way that the content be returned to us in its original state
• You must include a completed return request along with the original packing slip
• We strongly suggest that you keep any records of proof of postage and a tracking reference as Olivia Care is not responsible for any lost/stolen packages
• You are responsible for covering any shipping costs to return your item(s)
• Final Sale or sale items are non-returnable
• All returns are refunded in the form of a Olivia Care e-credit, some exceptions apply
• Once your items are inspected by our team, you will get your refund typically within 5-10 business days
• If you received a defective, damaged, or any item that was not part of your order it must be reported within 3 days of delivery, otherwise you will not be granted a refund.
• We do not accept any return drop-offs at our Distribution Center
• We do not issue refunds to fraudulent transactions